you need to know about shipping
At AAA Vinyl Fence we ship direct from the factory and
cut out the middleman and in doing so, we provide the best possible price
to our customer. For this reason; there are a few guidelines our customers
must be aware of and follow during the shipping process.
At the time of delivery, it is our customer's responsibility
to be available and to check for correct quantities and damaged goods.
The shipment will be accompanied by a bill of lading. Shortages and damages
must be reported immediately on the bill of lading, in writing, when you
are asked to sign for the delivery. We ship proper quantities in good
condition. The carrier is responsible to ensure the product reaches our
customer in good condition.
The customer must be present at the time of shipment
to help unload the product from the truck. Bufftech fence sections will
be delivered fully assembled on pallets.
Residential deliveries will require hand unloading which
is the customer's responsibility. The delivery driver may assist, but
is only required to move the product to tailgate of the truck for unloading
by you. This applies to common carrier deliveries, not UPS, FedEx or other
special service small package delivery companies.
AAA Vinyl Fence is here to help. If you have questions
regarding our shipping policy please feel free to call us. If there are
any problems at the time of delivery, call us and we will do everything
we can to assist you. At AAA Vinyl Fence, customer satisfaction is our
number one priority.
AAA Vinyl Fence Customer Service Department